Privacy Policy

Last updated: 19 May 2026

At Abbeygate England, we are committed to protecting your privacy and handling your personal information with care, transparency and respect.

This Privacy Policy explains how Abbeygate Manufacturing Company Ltd, trading as Abbeygate England (“Abbeygate England”, “we”, “us” or “our”), collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Who We Are

Abbeygate Manufacturing Company Ltd, trading as Abbeygate England, is a company registered in England and Wales under company number 12623021.

Registered office and trading address:

Abbeygate Manufacturing Company Ltd
Portland Street
Walsall
WS2 8AA
United Kingdom

VAT Number: 357928352

Website: www.abbeygate-england.com

For the purposes of UK data protection law, Abbeygate Manufacturing Company Ltd is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following categories of personal information when you use our website or services.

Information You Provide Directly

This may include:

your name;
billing and delivery addresses;
email address;
telephone number;
payment and order details;
account login details; and
communications you send to us, including customer service enquiries.

Certain information is necessary for us to process orders and provide our services. Choosing not to provide certain information may limit your ability to use some features of the website or services.

Information We Collect Automatically

When you browse our website, we may automatically collect certain technical and usage information, including:

IP address;
browser type and device information;
pages viewed and browsing behaviour;
referral source; and
website interaction data.

This information may be collected using cookies and similar technologies to help improve website functionality, performance and user experience.

Please refer to our Cookies Policy for further information.

Information We Receive from Third Parties

We may receive information from trusted third-party providers supporting areas of our business operations, including ecommerce services, payment processing, delivery, analytics and marketing activity.

Any information received from third parties is handled in accordance with this Privacy Policy and applicable data protection law.

3. How We Use Your Information

We use personal information to:

process and fulfil orders;
provide customer support;
manage customer accounts;
arrange delivery and returns;
communicate with you regarding purchases, enquiries or customer support matters;
improve our products, services and website experience;
detect fraudulent or unlawful activity;
comply with legal and regulatory obligations; and
send marketing communications where permitted by law or where consent has been provided.

We process personal information only where we have a lawful basis to do so under applicable UK data protection law.

4. Marketing Communications

Where you have chosen to receive marketing communications from us, we may contact you regarding:

new product launches;
collections and seasonal releases;
promotions, events and company news; and
products or services we believe may be of interest to you.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link within our emails or by contacting us directly.

We do not sell personal information to third parties.

5. Cookies

Our website uses cookies and similar technologies to support website functionality, analyse website traffic and improve user experience.

Please refer to our Cookies Policy for further information regarding how cookies are used and how you can manage your preferences.

6. Sharing Your Information

We only share personal information where reasonably necessary to operate our business, fulfil orders and provide our services.

This may include sharing information with trusted providers supporting areas such as:

payment processing;
delivery and fulfilment;
website hosting and IT services;
professional advisory services; and
marketing and analytics services.

We may also disclose information where required to comply with legal or regulatory obligations.

Third-party providers are expected to process personal information securely and in accordance with applicable data protection laws.

7. International Transfers

Some trusted service providers supporting our business operations may process personal information outside the United Kingdom.

Where this occurs, we take appropriate measures to ensure personal information remains protected in accordance with applicable UK data protection law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, regulatory, accounting and operational requirements.

9. Your Rights

Under applicable UK data protection law, you may have rights including the right to:

access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information in certain circumstances;
restrict or object to certain processing activities;
withdraw consent where processing is based on consent; and
request transfer of your personal information to another provider where applicable.

To exercise any of these rights, please contact us using the details below.

10. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, while we work hard to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the content, privacy practices or policies of those websites and encourage you to review them separately.

12. Children’s Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

13. Complaints

If you have concerns regarding how we handle your personal information, please contact us and we will do our best to resolve the matter promptly.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: